Frequently Asked Questions
Everything you need to know about shopping with Off Ya Tree.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while Express Post usually arrives within 1-3 business days depending on your location.
What is your return policy for body jewelry?
Due to hygiene and safety regulations, we cannot accept returns or exchanges on any body jewelry, including earrings and piercings, unless the item is faulty.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your specific region.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Zip Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to follow your parcel's journey.
Are your alternative fashion brands authentic?
Absolutely. We pride ourselves on sourcing genuine apparel and accessories from world-renowned alternative brands like Hell Bunny, Sourpuss, and many more.